Microsoft 365 Certified Endpoint Administrator (MD-102) Practice Test

What is the first step to troubleshoot an application issue related to its configuration settings?

1. Uninstall and reinstall the application on the user's device

2. Check the application's compatibility with the user's device

3. Check the application's configuration settings on the user's device

4. Update the operating system on the user's device

The correct answer is: Check the application's configuration settings on the user's device

To troubleshoot an application issue effectively, the initial step should be to check the application's configuration settings on the user's device. Configuration settings often dictate how an application operates and interacts with other components of the system. By examining these settings first, you can identify if incorrect configurations are causing the issue, allowing for a more targeted approach to resolving the problem. This process is logical because many application issues stem from misconfigured options or settings that can be easily adjusted. Understanding the configuration can also save time and resources, as resolving these simple issues can prevent the need for more drastic measures, such as reinstallation. Moreover, by starting with the configuration check, you can also gather crucial information about how the application was intended to work, which can inform further troubleshooting steps as needed.